REFUND POLICY

If you are unsatisfied with your purchase and would like to request a return for exchange or store credit (requirements must be met), please follow the guideline below.
Please send us an email to - shoplabijoux101@gmail.com with your order number, the style number of the item/s you wish to return, how many pieces & the reason for the return. 
 
  • If it is a nondamaged return, you will have to ship the merchandise back to us at your own expense for a Store Credit ONLY. Nondamaged Returns will have a 20% restocking fee applied to the store credit.
  • If you would like to return merchandise, please email shoplabijoux101@gmail.com to get return authorization, DO NOT return merchandise without prior authorization this will result in a 25% restocking fee.
  • Returns without original packaging will result in a 25% restocking fee.
  • The customer is responsible for all shipping fees for non-damaged returns, including customs and duties for international returns.
  • Returns are processed within 7 business days of when we receive your return package.
  • Returns are compensated with Store Credit only. NO REFUNDS.
  • Exchanges/Replacements are granted on a case-by-case basis.
  • Shipping charges are non-refundable.
  • We are not responsible for any return packages that may become lost or stolen in transit. 

 



To start a return, you can contact us at shoplabijoux101@gmail.com. Please note that returns will need to be sent to the following address: 1011 S. Los Angeles St. #100  L.A. CA 90015



The following are not eligible for Returns:
  • Merchandise received after 30 days of the original shipment date
  • SALE items are final sale & will not be eligible for credit or returns.
  • Merchandise that has been sold to your final consumer, will not be eligible for returns or credit.